Refund policy

Return, Refund & Cancellation Policy

Last updated: 26 October 2026

WYMY is a fragrance brand operated by TASA AROMATICS LLP. This policy applies to purchases made through wymy.in.

Order Cancellations

Customers may request cancellation of an order while the order is unfulfilled and has not been dispatched or handed over to our courier partner.

Where available, cancellation requests may be submitted directly through the customer account section on wymy.in.

Submitting a cancellation request does not automatically cancel the order. The request is considered accepted only after confirmation from WYMY.

Once an order has been packed, fulfilled, dispatched, or handed over to our delivery partner, cancellation may no longer be possible.

If you need assistance with an order cancellation, contact us at:

Email: care@wymy.in
WhatsApp / Customer Care: +91 8130108908

Prepaid Orders

If an eligible prepaid order is successfully cancelled, the amount paid will be refunded to the original payment method.

Once the refund has been initiated by WYMY, the time taken for the amount to reflect in your account may vary depending on your bank, card issuer, UPI provider or payment service provider.

Cash on Delivery Orders

For a successfully cancelled Cash on Delivery order, no refund is required because payment has not yet been collected.

Returns and Exchanges

Due to the nature of fragrance products, WYMY does not accept returns or exchanges for change of mind or personal fragrance preference.

Returns or exchanges will not ordinarily be accepted for:

  • dislike of a fragrance after purchase;

  • change of mind;

  • an incorrect fragrance or size selected by the customer;

  • products that have been opened, sprayed, used, altered or damaged after delivery; or

  • purchases made from sellers or websites other than wymy.in.

This policy does not limit any rights or remedies available to customers under applicable law.

Damaged, Defective, Incorrect or Missing Products

Please contact us if:

  • you receive the wrong product or size;

  • an item is missing from your order;

  • the product arrives damaged or leaking;

  • the product has a genuine manufacturing defect;

  • the product is materially different from what was ordered or advertised; or

  • there is another genuine fulfilment issue attributable to WYMY.

Please notify us as soon as reasonably possible after delivery, preferably within 48 hours, so that we can investigate the issue promptly.

To help us verify the issue, we may request:

  • your order number;

  • photographs of the outer shipping package;

  • photographs of the product and packaging;

  • a short video showing the issue, where relevant; and

  • any other information reasonably required to investigate the claim.

Please retain the product and all original packaging until the claim has been resolved.

Once verified, WYMY may provide an appropriate remedy such as:

  • replacement;

  • reshipment of a missing or incorrect item;

  • full or partial refund; or

  • another remedy required by applicable law.

Delivery Issues

If an order is materially delayed, lost in transit, delivered damaged, or otherwise affected by a courier issue, please contact us at care@wymy.in.

We will coordinate with our delivery partner and provide an appropriate resolution based on the circumstances and applicable law.

Refused or Undeliverable Orders

Customers are responsible for providing accurate shipping information, including:

  • recipient name;

  • complete address;

  • PIN code; and

  • active mobile number.

If an order is returned to WYMY because of an incorrect or incomplete address, repeated failed delivery attempts, customer refusal, or inability to contact the recipient, any refund or reshipment will be reviewed after the shipment has been returned to us.

Additional shipping charges may apply to a requested reshipment where permitted by applicable law.

Refunds

Approved refunds for prepaid orders will normally be issued to the original payment method.

For approved refunds relating to Cash on Delivery orders, we may request valid bank account or UPI details from the customer in order to process the refund.

WYMY will initiate approved refunds within the timelines required under applicable law.

Any banking or payment-provider processing time after the refund has been initiated is outside WYMY's direct control.

Three of You — ₹300 Post-Delivery Reward

Eligible customers who successfully receive a qualifying Three of You order may receive a personal ₹300 WYMY reward after delivery.

The reward:

  • is issued only after successful delivery of the qualifying order;

  • is valid for 30 days from the date of issue;

  • is valid for one use only;

  • is linked to the customer details associated with the qualifying order;

  • is personal and non-transferable;

  • can be used only on eligible individual WYMY fragrances in 50 ml or 100 ml;

  • cannot be used on Three of You sets, discovery sets, gift sets or other excluded products; and

  • cannot be combined with another discount unless expressly stated.

If a qualifying Three of You order is cancelled before delivery, no ₹300 reward will be issued.

If a qualifying transaction is subsequently refunded, reversed, found to be fraudulent, or otherwise becomes ineligible, WYMY reserves the right to disable any unused reward issued in connection with that transaction.

Abuse or Fraud

WYMY reserves the right to reject claims involving suspected fraud, misuse, altered evidence, repeated abuse of customer-support policies, or other improper activity, subject always to applicable consumer law.

Contact Us

For cancellations, refunds, damaged products or order-related concerns:

WYMY — TASA AROMATICS LLP
Website: wymy.in
Email: care@wymy.in
WhatsApp / Customer Care: +91 8130108908